Jennifer J. DealSenior Research Scientist, Americas


    An Affiliated Research Scientist at the Center for Effective Organizations at the University of Southern California, Jennifer is also a Wall Street Journal Experts panel contributor. Her work focuses on global leadership and generational differences, and has been featured in such media outlets as The Economist, Wall Street Journal, New York Times, The Guardian, Harvard Business Review, Strategy+Business, Forbes, Fortune, the South China Morning Post, the Globe and Mail, and Training Development Magazine.

    In 2002, Jennifer Deal co-authored Success for the New Global Manager (Jossey-Bass/Wiley Publishers), and has published articles on generational issues, the strategic use of information in negotiation, executive selection, cultural adaptability, global management, and women in management.

    Her second book, Retiring the Generation Gap (Jossey-Bass/Wiley Publishers), was published in 2007. An internationally recognized expert on generational differences, she has spoken on the topic on six continents. Her third book, entitled What Millennials Want from Work, focuses on who Millennials are, what they want, and why it matters (January 2016, McGraw-Hill).

    Current Role

    Jennifer is a Senior Research Scientist.

    Educational Background

    Ph.D. in Industrial/Organizational Psychology with a specialization in Political Psychology from the Ohio State University
    M.A. in Industrial/Organizational Psychology from the Ohio State University
    B.A. in Psychology from Haverford College

    Professional Affiliations

    Jennifer is a member of the Society for Industrial and Organizational Psychology. She is also an Editorial member of Journal of Business and Psychology and Consulting Psychology Journal.

    Select CCL Publications

    • Always On, Never Done? Don’t Blame the Smartphone
    • Motivation at Work: Which Matters More, Generation or Managerial Level?

    Select External Publications

    • What Millennials Want from Work
    • Retiring the Generation Gap
    • Success for the New Global Manager
    • Mueller, J. S., Melwani, S., Loewenstein, J. & Deal, J. J. (2018). Reframing the decision-makers’ dilemma: Towards a social context model of creative idea recognition.  Academy of Management Journal, 61(1), 94-110.
    • The Ethical Downside of Having Highly Loyal Leaders, May 23, 2018, Wall Street Journal

    Honors, Awards, Grants

    • Raymond A. Katzell Award in I-O Psychology for showing to the general public the importance of work done by I-O psychology for addressing social issues, that is, research that makes a difference for people.
    • Mershon Center National Science Foundation Fellow.
    • Ford Foundation Fellowship Scholar.
    • PEW Foundation Fellowship Scholar.
    Jennifer J. Deal

    Contact Information


    Areas of Expertise

    Millennials, Generational Differences, the Always On Work Environment, Engagement, Women in the Workplace

    Speaking Engagements

    Interested in having this expert speak at your company or event? CONTACT US

    Cathleen ClerkinValerie Ehrlich