By William A. Gentry
Center for Creative Leadership
Karl Warren Kuhnert
Of the many business challenges leaders face, communicating effectively with their employees is one of the most important, and effective communication is the foundation for a number of other leadership competencies. Leaders need to understand that they are never not communicating. As a result, their awareness and use of nonverbal communication may be a key factor in improving their leadership abilities.
Gentry, William A., & Kuhnert, K. W. (2007). Sending signals: Nonverbal communication can speak volumes. Leadership in Action, 27(5), 3–7. https://doi.org/10.1002/lia.1220