William A. Gentry & Karl Warren Kuhnert – Emory University
Of the many business challenges leaders face, communicating effectively with their employees is one of the most important, and effective communication is the foundation for a number of other leadership competencies. Leaders need to understand that they are never not communicating. As a result, their awareness and use of nonverbal communication may be a key factor in improving their leadership abilities.
Gentry, William A., & Kuhnert, K. W. (2007). Sending signals: Nonverbal communication can speak volumes. Leadership in Action, 27(5), 3–7. https://doi.org/10.1002/lia.1220