Heather has over 20 years combined experience in research, evaluation, and leadership development and has worked with clients from a broad range of sectors including government, finance, manufacturing, technology, nonprofits, and early leadership development, but has extensive experience in the healthcare sector including public health, healthcare systems, and healthcare foundations. Since 2008, when Heather joined the Center for Creative Leadership (CCL®), a top-ranked, global provider of leadership education and research, she has provided evaluation, research, and discovery services globally, including in North America, Asia, Europe, South America, and Africa. Heather has lead the implementation of systems to standardize and automate data collection and client feedback. She has provided evaluation capability development workshops for internal staff and external clients. Heather has extensive experience with grant-funded and third-party funded projects including funding from foundations, federal agencies, and other organizations. Heather has expertise with a wide range of evaluation methodologies, both qualitative and quantitative, including leader analytics, measuring ROI, success case methodology, the evaluation of action learning and action development, executive coaching, and social network analysis.
Heather is the Manager of Client Evaluation Services and a Senior Evaluation Faculty member at the Center for Creative Leadership. In this capacity, she works with CCL staff, global clients, and external evaluators to design and conduct customized evaluations for CCL programs, products, and services. This work includes identifying organizational and leader needs, articulating program outcomes, selecting the most appropriate methods for evaluating initiatives for improvement and impact, and reporting the findings to key stakeholders. Heather also serves as a subject matter expert for CCL’s Leader Analytics services.
In addition to providing evaluation services, Heather has lead organizational efforts to implement standardized systems for evaluation and discovery services and data management across the organization to improve CCL’s understanding of the impact of our leadership solutions and to improve clients’ ability to make data-driven decisions.
Ph.D. in Developmental Psychology from North Carolina State University
M.S. in Developmental Psychology from North Carolina State University
B.A. in Psychology from North Carolina State University
Post-doctoral fellowship in adolescent health at Wake Forest University School of Medicine
Heather is a member of the American Evaluation Association, Society for Industrial Organizational Psychologists, and International Leadership Association.
Honors, Awards, Grants
- Community Coalitions Leadership Program ($1,599,723), Robert Wood Johnson Foundation, 2012-2015.
- Youth Voices for Peace: Kenya ($119,818), United States Institutes of Peace, 2012-2014.
- Expanded YMCA Black & Hispanic Achiever’s Mentoring Program ($498,000), Office of Juvenile Justice and Delinquency Prevention, 2009-2013.
- Ladder to Leadership: Developing the Next Generation of Community Health
- Evaluation of Youth LINKS ($12,000), Global Nomads Group, 2012.
- Evaluation and Capacity Development of Leadership Development Programs ($75,000), National Health Service, South Central, UK, 2009-2010.
Areas of Expertise
Evaluation, Research, Leadership Development, Leader Analytics, Organizational Development, Culture Change, Action Learning