Absence of support makes the heart wander: Why people want to leave (or stay with) their organization

By Bill Gentry, Kristin Cullen, Jennifer Deal, & Sarah Stawiski
Center for Creative Leadership

Summary

These results show that when support from both the organization and boss are examined together, managers who were the least likely to leave their organization were the ones who felt the highest levels of support from both their organization and boss. On the other side of the spectrum, those managers most likely to leave their organization, have the least amount of commitment to their organization, and the lowest amount of satisfaction with their job were the ones who felt the lowest levels of support from their organization and boss. This was true for first-level managers and middle-level managers. No real surprise with these findings — people who feel supported are committed, satisfied, and want to stay; people who don’t feel supported are not committed, dissatisfied, and likely to go. But, that is not the whole story.

Citation

Gentry, B., Cullen, K., Deal, J., & Stawiski, S. (2013). Absence of support makes the heart wander: Why people want to leave (or stay with) their organization [White paper]. Greensboro, NC: Center for Creative Leadership. https://doi.org/10.35613/ccl.2013.2031

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