By Robert E. Kaplan & Charles J. Palus
Center for Creative Leadership
This paper lays out the potential advantages and hazards of enhanced feedback. Four sources of data are described: (1) numerical ratings and verbatim comments, (2) data from the workplace and from personal life, (3) data on behavior and motivation and, (4) data on the present and on early history. Certain dictates of good practice to be followed are outlined.
Kaplan, R. E., & Palus, C. J. (1994). Enhancing 360-degree feedback for senior executives: How to maximize the benefits and minimize the risks (Technical Report No. 160). Center for Creative Leadership. https://doi.org/10.35613/ccl.1994.2003