Enhancing 360-degree feedback for senior executives: How to maximize the benefits and minimize the risks

By Robert E. Kaplan & Charles J. Palus
Center for Creative Leadership

Summary

This paper lays out the potential advantages and hazards of enhanced feedback. Four sources of data are described: (1) numerical ratings and verbatim comments, (2) data from the workplace and from personal life, (3) data on behavior and motivation and, (4) data on the present and on early history. Certain dictates of good practice to be followed are outlined.

Citation

Kaplan, R. E., & Palus, C. J. (1994). Enhancing 360-degree feedback for senior executives: How to maximize the benefits and minimize the risks (Technical Report No. 160). Greensboro, NC : Center for Creative Leadership. https://doi.org/10.35613/ccl.1994.2003

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