Christopher Ernst & André Martin
How can leaders help their groups learn lessons—whether positive or negative—from key events? A process that CCL calls critical reflections begins with a key event and is followed by three stages: exploring, reflecting, and projecting. The goal is to create a specific action plan that will set the stage for a productive future.
Ernst, Christopher, & Martin, A. (2007). Experience counts: Learning lessons from key events. Leadership in Action, 26(6), 3–7. https://doi.org/10.1002/lia.1184