With COVID-19 and racial justice issues taking center stage, we need empathy more than ever. The ability to understand another person’s thoughts and feelings from his or her point of view opens the door to good working relationships, innovative business solutions and more inclusive societies. However, empathy is often misunderstood and undervalued. Realizing the benefits of empathy starts by clarifying what empathy actually is, why it matters and how we can learn it. This article shares evidence-based advice about how leaders and organizations can grow and develop their empathy skills.


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