Sarah has more than 15 years of experience conducting applied research and program evaluation. Before coming to CCL®, Sarah worked for Press Ganey Associates, a healthcare quality improvement organization where she supported clients’ efforts to improve patient satisfaction through survey design, analysis, and interpretation. Previously, she worked at Loyola University Chicago’s Center for Urban Research and Learning where she conducted multiple evaluations of programs including a city-run domestic violence help line, a permanent housing program for chronically ill homeless individuals, and multiple youth-focused programs. Sarah’s graduate work focused on groups and teams and ethical decision making. Sarah also taught undergraduate courses in Research Methods, Social Psychology, and Industrial/Organizational Psychology.
Sarah has published multiple articles in peer-reviewed journals and contributed to several books on topics ranging from evaluation of leadership development, generational differences in the workplace, shared group cognition, ethical decision making, and bias in the workplace. She has also authored and co-authored numerous white papers and reports on issues including measuring the impact of culture change initiatives, leadership analytics, the effectiveness of coaching, managerial derailment, workplace engagement and trust, innovation, corporate social responsibility, and patient satisfaction. Sarah has presented her work at the International Leadership Association, American Evaluation Association and the Society for Industrial and Organizational Psychologists conferences.
Sarah is the Director of Insights and Impact Services at CCL, a team that uses data to improve programs and show evidence of impact with a goal of helping CCL advance its mission and achieve greater results. Recent projects include conducting a needs analysis that used predictive analytics to pinpoint development priorities for senior leaders and impact studies of a large-scale leadership strategy initiative in the energy sector, a multi-session program focused on Inclusive Leadership, and a program for women leaders in Finance.
Ph.D. in Applied Social Psychology from Loyola University, Chicago
M.A in Applied Social Psychology from Loyola University, Chicago
B. A. in Psychology from the University of California, San Diego
Professional Affiliations and Certifications
Sarah is a member of the American Evaluation Association, and Society for Industrial and Organizational Psychologists.
Honors, Awards, Grants
- Postdoctoral Research Fellowship, Center for Creative Leadership, 2009-2011.
- Victor J. Heckler Fellowship, 2006-2007.
- Nominee, James E. Johnson Excellence in Graduate Teaching Award, 2006.
- Research Fellowship, Center for Urban Research & Learning, 2005-2006.
- Assistantship & Tuition Fellowship, Loyola University Chicago, 2002-2005.
Areas of Expertise
Evaluation, Evaluating the Impact of Leadership Development Programs, Evaluation of Culture Change Initiatives, Social Psychology